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  • SIT50416
  • 091046K

Diploma of Hospitality Management

At a glance

At a glance

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

JOB PROSPECTS
  • Motel Manager
  • Gaming Manager
  • Sous Chef
  • Restaurant Manager
  • Banquet Manager
  • Functions Manager
  • Cafe or Restaurant Manager
  • Bar Manager
  • Chef de Cuisine
  • Chef Patissier
  • Club Manager
  • Executive Housekeeper
  • Front Office Manager
  • Kitchen Manager
  • Unit Manager (Catering Operations)
COURSE OUTCOME

SIT50416 Diploma of Hospitality Management

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Course overview

Course overview

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

According to the Australian Government's Job Outlook service, the number of people working as hotel service managers such as front office manager, head housekeeper, or hotel concierge is expected to grow over the next five years. There are likely to be around 6,000 job openings in this sector over the next five years. 

This course covers managerial skills including rostering, budgeting, marketing, and people management. You will also learn customer service skills in our training restaurants as well as how to operate a bar and prepare espresso coffee.

This qualification will improve your ability to lead and manage teams in the hospitality industry. You'll graduate with the skills required to work as a restaurant manager, sous chef, motel manager or gaming manager.

Units

The successful achievement of this qualification requires you to complete all core and 15 elective units from the list below.

UNIT CODE UNIT NAME
BSBDIV501
Manage diversity in the workplace
BSBMGT517
Manage operational plan
SITXCCS007
Enhance customer service experiences
SITXCCS008
Develop and manage quality customer service practices
SITXCOM005
Manage conflict
SITXFIN003
Manage finances within a budget
SITXFIN004
Prepare and monitor budgets
SITXGLC001
Research and comply with regulatory requirements
SITXHRM002
Roster staff
SITXHRM003
Lead and manage people
SITXMGT001
Monitor work operations
SITXMGT002
Establish and conduct business relationships
SITXWHS003
Implement and monitor work health and safety practices

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
North and Far North Queensland
BSBADM502
Manage meetings
BSBITU306
Design and produce business documents
BSBRES401
Analyse and present research information The Whitsundays only
BSBSUS401
Implement and monitor environmentally sustainable work practices
BSBWRT401
Write complex documents The Whitsundays only
SITHFAB002
Provide responsible service of alcohol
SITHFAB003
Operate a bar
SITHFAB004
Prepare and serve non-alcoholic beverages
SITHFAB005
Prepare and serve espresso coffee
SITHFAB007
Serve food and beverage
SITHFAB016
Provide advice on food
SITHIND004
Work effectively in hospitality service
SITTTSL007
Process reservations Townsville only
SITTTSL010
Use a computerised reservations or operations system Townsville only
SITXFIN001
Process financial transactions
SITXFIN002
Interpret financial information
SITXFSA001
Use hygienic practices for food safety
SITXHRM004
Recruit, select and induct staff Cairns only
SITXMPR004
Coordinate marketing activities Cairns only
Greater Brisbane (excluding Ipswich)
SITHFAB002
Provide responsible service of alcohol
SITHFAB003
Operate a bar
SITHFAB005
Prepare and serve espresso coffee
SITHFAB007
Serve food and beverage
SITHFAB010
Prepare and serve cocktails
SITHFAB011
Provide advice on beers, spirits and liqueurs
SITHFAB016
Provide advice on food
SITHIND002
Source and use information on the hospitality industry
SITHIND004
Work effectively in hospitality service
SITTTSL002
Access and interpret product information
SITTTSL005
Sell tourism products and services
SITXCCS002
Provide visitor information
SITXFIN001
Process financial transactions
SITXFSA001
Use hygienic practices for food safety
SITXFSA002
Participate in safe food handling practices
Wide Bay Burnett / Sunshine Coast
SITHACS008
Provide accommodation reception services
SITHFAB002
Provide responsible service of alcohol
SITHFAB003
Operate a bar
SITHFAB004
Prepare and serve non-alcoholic beverages
SITHFAB005
Prepare and serve espresso coffee
SITHFAB014
Provide table service of food and beverage
SITHIND002
Source and use information on the hospitality industry
SITHIND004
Work effectively in hospitality service
SITTTSL007
Process reservations
SITTTSL010
Use a computerised reservations or operations system
SITXFIN001
Process financial transactions
SITXFIN002
Interpret financial information
SITXFSA001
Use hygienic practices for food safety
SITXHRM001
Coach others in job skills
SITXWHS002
Identify hazards, assess and control safety risks
Gold Coast
SITHACS008
Provide accommodation reception services
SITHFAB002
Provide responsible service of alcohol
SITHFAB003
Operate a bar
SITHFAB004
Prepare and serve non-alcoholic beverages
SITHFAB005
Prepare and serve espresso coffee
SITHFAB014
Provide table service of food and beverage
SITHFAB016
Provide advice on food
SITHIND002
Source and use information on the hospitality industry
SITHIND004
Work effectively in hospitality service
SITTTSL007
Process reservations
SITTTSL010
Use a computerised reservations or operations system
SITXFIN001
Process financial transactions
SITXFSA001
Use hygienic practices for food safety
SITXHRM001
Coach others in job skills
SITXHRM004
Recruit, select and induct staff
Darling Downs and South West (including Ipswich and Kingaroy)
BSBADM502
Manage meetings Food and Beverage Focus
BSBITU306
Design and produce business documents Food and Beverage Focus
SITHCCC003
Prepare and present sandwiches Cookery Focus
SITHCCC005
Prepare dishes using basic methods of cookery Cookery Focus
SITHCCC006
Prepare appetisers and salads Cookery Focus
SITHCCC007
Prepare stocks, sauces and soups Cookery Focus
SITHCCC008
Prepare vegetable, fruit, eggs and farinaceous dishes Cookery Focus
SITHCCC012
Prepare poultry dishes Cookery Focus
SITHCCC013
Prepare seafood dishes Cookery Focus
SITHCCC014
Prepare meat dishes Cookery Focus
SITHCCC017
Handle and serve cheese Cookery Focus
SITHCCC018
Prepare food to meet special dietary requirements Cookery Focus
SITHFAB002
Provide responsible service of alcohol Food and Beverage Focus
SITHFAB003
Operate a bar Food and Beverage Focus
SITHFAB004
Prepare and serve non-alcoholic beverages Food and Beverage Focus
SITHFAB005
Prepare and serve espresso coffee Food and Beverage Focus
SITHFAB010
Prepare and serve cocktails Food and Beverage Focus
SITHFAB014
Provide table service of food and beverage Food and Beverage Focus
SITHFAB016
Provide advice on food Food and Beverage Focus
SITHIND002
Source and use information on the hospitality industry Food and Beverage Focus
SITHIND004
Work effectively in hospitality service Food and Beverage Focus
SITHKOP005
Coordinate cooking operations Cookery Focus
SITHPAT006
Produce desserts Cookery Focus
SITXFIN001
Process financial transactions Food and Beverage Focus
SITXFSA001
Use hygienic practices for food safety
SITXFSA002
Participate in safe food handling practices Cookery Focus
SITXHRM001
Coach others in job skills Food and Beverage Focus
SITXWHS002
Identify hazards, assess and control safety risks Food and Beverage Focus

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Money IconVet Student Loan - $10,528 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Money IconInternational Student Payment

Our preferred payment method is telegraphic transfer or credit card using Western Union Global Pay for Students or the Flywire Payment Portal. Western Union and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. 
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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic Students
The following Selection criteria requirements apply only to Domestic Students:

You need to meet one of the following academic requirements:

  • Completion of Year 12 Certificate or equivalent; or
  • Mature-aged entry with work experience in a related field

International Students
The following Selection criteria requirements apply only to International Students:

  • English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. For more information on the international education achievement levels equivalent to Year 10 and 12.

Students should be a minimum of 18 years of age. Student visa applicants under the age of 18 will be accepted where they demonstrate that they will be accompanied by a parent, legal custodian or a suitable relative who is aged 21 or over. This arrangement requires the approval of the Department of Home Affairs.  For more information visit Department of Home Affairs - Welfare Requirements for Student Visa Applicants under 18.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase Industry Standard uniform items including TAFE Queensland branded items, standard black clothing, and enclosed shoes. These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Need to know

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Please note it is a mandatory component of your training that 36 live service shifts are completed. This could be a combination of shifts in the training restaurant and an organised placement in Industry. This could require you to complete your service shifts outside of class days and times including nights and weekends.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

test

Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland