Kick-start your career in health administration with this entry-level course and become a medical administrator, medical receptionist, or admissions clerk.
HLT37315 Certificate III in Health Administration
Subsidised | $1,200 |
Concession | $615 |
Full fee | $3,900 |
JobTrainer | $0 |
Kick start your career in health administration with this entry-level course in health administration. According to the Australian Government's Job Outlook service, the number of people working as medical receptionists grew strongly over the past five years. This large occupation is expected to continue to grow in the future, so you can rest assured your skills will be in high demand.
Gain practical skills in medical administration including effective communication with clients and health professionals, responding to difficult incidents, understanding and using medical terminology, and personal work organisation. You may also enhance your employability with a range of elective units in medical billing, maintaining patient records, and applying first aid. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.
Successful completion of this course will see you confident and qualified to seek employment in a number of health sectors including hospitals, doctors surgeries, and allied health practices as a medical administrator, medical receptionist, or admissions clerk. You'll also have the foundation knowledge required to complete further studies in this field.
This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >
Our teachers are the best of the best. They are at the forefront of their industry and their connections keep them deeply embedded in health at a local and global level, ensuring they know what the employers of tomorrow are looking for.
The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below. You will also be required to undertake 80 hours of vocational placement in an approved setting.
UNIT CODE | UNIT NAME | |
---|---|---|
BSBMED301Interpret and apply medical terminology appropriatelyUnit code: BSBMED301 Unit description: This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. |
Interpret and apply medical terminology appropriately | |
CHCCOM005Communicate and work in health or community servicesUnit code: CHCCOM005 Unit description: This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. |
Communicate and work in health or community services | |
CHCDIV001Work with diverse peopleUnit code: CHCDIV001 Unit description: This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. |
Work with diverse people | |
HLTINF001Comply with infection prevention and control policies and proceduresUnit code: HLTINF001 Unit description: This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks. |
Comply with infection prevention and control policies and procedures | |
HLTWHS001Participate in workplace health and safetyUnit code: HLTWHS001 Unit description: This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. |
Participate in workplace health and safety |
UNIT CODE | UNIT NAME | |
---|---|---|
Sunshine Coast | ||
BSBINM301Organise workplace informationUnit code: BSBINM301 Unit description: This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. |
Organise workplace information | |
BSBMED302Prepare and process medical accountsUnit code: BSBMED302 Unit description: This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients. |
Prepare and process medical accounts | |
BSBMED303Maintain patient recordsUnit code: BSBMED303 Unit description: This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager. |
Maintain patient records | |
BSBMED304Assist in controlling stocks and suppliesUnit code: BSBMED304 Unit description: This unit describes the skills and knowledge required to provide assistance in stock control processes within a medical environment. This involves assisting in maintaining stock levels, storing stock, stocktaking and disposing of out-of-date stock. |
Assist in controlling stocks and supplies | |
BSBMED305Apply the principles of confidentiality, privacy and security within the medical environmentUnit code: BSBMED305 Unit description: This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment. |
Apply the principles of confidentiality, privacy and security within the medical environment | |
BSBWOR301Organise personal work priorities and developmentUnit code: BSBWOR301 Unit description: This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. |
Organise personal work priorities and development | |
CHCCCS020Respond effectively to behaviours of concernUnit code: CHCCCS020 Unit description: This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. |
Respond effectively to behaviours of concern | |
HLTAID003Provide first aidUnit code: HLTAID003 Unit description: This unit of competency describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, include community and workplace settings. |
Provide first aid | |
Gold Coast and Darling Downs and South West | ||
BSBINM301Organise workplace informationUnit code: BSBINM301 Unit description: This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. |
Organise workplace information | |
BSBMED302Prepare and process medical accountsUnit code: BSBMED302 Unit description: This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients. |
Prepare and process medical accounts | |
BSBMED303Maintain patient recordsUnit code: BSBMED303 Unit description: This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager. |
Maintain patient records | |
BSBMED305Apply the principles of confidentiality, privacy and security within the medical environmentUnit code: BSBMED305 Unit description: This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment. |
Apply the principles of confidentiality, privacy and security within the medical environment | |
BSBWOR301Organise personal work priorities and developmentUnit code: BSBWOR301 Unit description: This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. |
Organise personal work priorities and development | |
CHCCCS020Respond effectively to behaviours of concernUnit code: CHCCCS020 Unit description: This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. |
Respond effectively to behaviours of concern | |
CHCCOM001Provide first point of contactUnit code: CHCCOM001 Unit description: This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs. |
Provide first point of contact | |
HLTAID003Provide first aidUnit code: HLTAID003 Unit description: This unit of competency describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, include community and workplace settings. |
Provide first aid |
Note: For some courses, not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Sunshine Coast Health Institute | 25 January 2021 | 1 year | Full time | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Sunshine Coast Health Institute | 27 January 2021 | 9 months | Full time 2 nights per week Tuesday, Wednesday |
Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Sunshine Coast Health Institute | 27 January 2021 | 9 months | Full time 2 days per week Thursday, Friday |
Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Southport | 29 January 2021 | 9 months | Full time - online, tutorials and Residential Schools plus 80 hours of Vocational Placement | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Southport | 19 April 2021 | 9 months | Full time - online, tutorials and Residential Schools plus 80 hours of Vocational Placement | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Ipswich | 25 January 2021 | 9 months | Full time 2 days per week | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Ipswich | 12 July 2021 | 9 months | Full time 2 days per week | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Toowoomba | 25 January 2021 | 9 months | Full time 2 days per week | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Toowoomba | 12 July 2021 | 9 months | Full time 2 days per week | Mixed mode | Full fee: $3,900 Subsidised: $1,200 Concession: $615 JobTrainer: $0 |
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
IMPORTANT NOTICE:
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation and subsequent restriction of access to some health care facilities during this time, may cause delays with vocational placement and completion of this course.
Students will complete 80 hours of allocated placement.
The following documentation will be required at the expense of the student:
Please note: TAFE Queensland wishes to warn you, as a Blue Card applicant, that it is an offence for a disqualified person to sign a Blue Card application. For further information regarding 'disqualified' persons, please contact Blue Card Services.
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.
You will be required to wear a uniform for placement - the uniform will entail:
IMPORTANT NOTICE:
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation and subsequent restriction of access to some health care facilities during this time, may cause delays with vocational placement and completion of this course.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways