We respect your privacy and are committed to protecting your personal information. This document sets out our policy on how we will manage your personal information.
This policy applies to all TAFE Queensland employees, associates, students and stakeholders.
Personal information has the meaning given in section 12 of the Information Privacy Act 2009 (Qld).
The personal information collected and held about you includes but is not limited to:
We collect personal information about you in a number of ways, including:
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
We respect that you may not wish to share your personal information with us and we will take reasonable steps to allow you to opt-out of sharing information if that is possible.
You can contact us using the details specified in section 4.8 if you do not want to receive marketing information (such as our newsletters, publications and other communications) or use the unsubscribe option within electronic communications. However, you cannot opt out of receiving administrative messages in relation to any course in which you are currently enrolled.
We may collect and use your personal information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your personal information.
We do not otherwise use or disclose your personal information without your permission, unless the disclosure is:
In some circumstances we may collect:
We will collect health and sensitive information about you only if you directly provide that information to us.
We may use health information about you to ensure that any education programs in which you participate are run safely and in accordance with any special health needs you may have, for insurance purposes and otherwise as required or authorised by law..
In addition, we may use de-identified health information and other de-identified sensitive information to:
De-identified information is information which has been aggregated or otherwise anonymised so that it cannot be used to identify you or any other individual.
We may disclose your personal information to:
Some of your personal information may be transferred, stored, processed or used overseas by us or by third party service providers. This may happen if we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage and processing of your personal information outside of Australia.
When you visit our websites, our systems may record certain information about your use of those websites (such as which web pages you visit and the time and date of your visit). We use this information to help analyse and improve the performance of our web sites.
In addition, we may use "cookies" on our websites. Cookies are small text files that help a website to remember your preferences and improve your experience of using that website. Using cookies is standard practice for most large websites. In some cases, the cookies that we use may collect some personal information about you. We will treat this information in the same way as other personal information we collect about you. If you prefer, you may be able to disable cookies on your internet browser. However, if you do so, you will not be able to enjoy the enhanced user experience that our cookies offer.
We may engage third parties, to help analyse how our websites are used. This analysis is performed using data collected from the websites, including by using cookies which are stored on your computer. The information generated is used to create reports about the use of our websites, and these third parties may store this information. However, this information is not intended to and will generally not include any personal information. If you would prefer that these third parties do not collect even any anonymous data about how you use our websites, you may be able to opt-out. Please contact us using the contact details specified in section 4.8 for more information.
Web beacons are images that originate from a third party site to track visitor activities. We use web beacons to track the visiting patterns and browsing habits of individuals accessing our website. This information is not intended to and will generally not include any personal information, and we will not use the information to identify any individual.
We may also collect Internet Protocol (IP) addresses relating to you when you access and use the web sites. IP addresses are assigned to computers on the internet to uniquely identify them within the global network of computers which makes up the internet. We may collect and manage IP addresses for internet session management and security purposes.
Some of the content on our websites may include links to third party websites or applications made available by third parties, such as social media buttons or links that allow you to share content or links to our website through the relevant third party platforms. These third party links or applications themselves may facilitate collection of information by those third parties through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these links or applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your personal information.
We take all reasonable precautions to ensure that the personal information we collect, use, store and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately (our contact details are set out in section 4.8 below) and we will take reasonable steps to ensure that it is corrected.
Current TAFE Queensland students have access to view their personal details though the TAFE Queensland Student Self Service website.
Please refer to the Right to Information section of our website.
you can write to TAFE Queensland's Privacy Officer:
If you would like to opt out of direct marketing, you can write to TAFE Queensland’s Marketing team at:
We take all privacy complaints seriously and will investigate any such complaint in a confidential manner. You will be informed of the outcome of the investigation within a reasonable period of time.
Last updated: April 2020
Under the Data Provision Requirements 2012, TAFE Queensland is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).Learn more