The Volunteers and Events Training Program has been developed to provide free training and study tours for volunteer and paid event organisers in disaster-affected communities. The aim of the program is to provide skills and build resilience, with a focus on helping the tourism industry to recover and prepare for the future.
Road to recovery

In early 2019 North Queensland experienced record-breaking flooding that devastated infrastructure, businesses, and residents. While the flooding had a severe immediate impact, the full effects of the disaster are set to affect individuals and industry for years to come. 

Previously a major contributor to the regional economy, the local tourism industry has reported a significant downturn following the disaster, leaving many residents without work or income.


Volunteers and Events Training Program

The Volunteers and Events Training Program is designed to help paid and unpaid volunteers and event organisers build event support skills to create and deliver events. The program is funded by the Commonwealth and Queensland Governments under the Disaster Recovery Funding Arrangements. Offered both online and face-to-face, the program covers three core topics:



The orientation module provides participants with information on their role in volunteering as well as a foundation in site safety and induction processes.



The resilience module provides an introduction to resilience concepts and a range of practical tips on how it can be established and supported.



The leadership module introduces a range of leadership styles and provides advice on how leadership can be applied in a team context.

TAFE teacher instructing student in class

Face-to-face training

Training is now taking place in person at a number of locations across North and Far North Queensland.  
Townsville: Friday 26 February | Friday 5 March | Thursday 18 March | Cooktown: Tuesday 16 March
Burdekin: Tuesday 23 March | Winton: Wednesday 31 March | Thursday 1 April

Apply now

Online training

A bespoke training program has been created to help paid and unpaid tourism event workers build their customer service, resilience and partnership skills. If face-to-face training isn't offered in your area, or doesn't fit around your work or family commitments, you can also choose to study the program online.  

Apply now

Study tours

Two study tours involving 15 participants are planned to enable tourism industry workers to attend a major event to learn from leaders in hospitality and tourism across the state.



Twelve scholarships of $5,000 each have been provided for residents of 39 eligible Local Government Areas towards studying one of six courses from Semester 1, 2020.

Applications for the current round of scholarships have now closed.


News and events

Emma Lou Gallagher riding horse

Riding the wave to recovery with new skills

They say every cloud has a silver lining and when the storm clouds finally cleared and the rain stopped falling over Cloncurry in 2019, Emmy Lou Gallagher found her positive in the form of a scholarship with TAFE Queensland.

Read more
Joleen Robinson with children

Volunteer and event training aids community recovery

Being a part of a community can make us feel as though we are a part of something greater than ourselves and for Jolene Robinson, learning new ways to help her community recover from devastating bushfires was an easy decision.

Read more

Recognising prior event skills

69-year-old Barbara Martin was able to fast track her Diploma of Event Management (SIT50316) through Recognition of Prior Learning (RPL).

Read more

Get started today

If you're ready to get your events career back on track then register for the Volunteers and Events Training Program today. This training opportunity is free of charge for residents of the 39 eligible Local Government Areas affected by the 2019 Monsoonal Trough. 

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